:: TRENDnet Returns Policy - TRENDnetDirect ::

End of line or second-user products are bought as is - without warranty - unless stated. We reserve the right to withdraw our policy for refund with this purchase option.

Standard manufacturer’s warranties are valid from date of invoice on all current lines offered. All Goods, other than software, returned within the Goods’ warranty period from date of invoice, with original receipt, are eligible for repair or at the Company’s discretion replacement.

The Company reserves the right to replace or repair any faulty Goods or components with either new or refurbished products dependent on requirements.

The Company will not accept the return or exchange of any Goods if the IP COMMS Serial Label has been removed or broken.

The Company’s warranties and technical support will not cover Goods, software or components that have not been directly purchased from the Company.

Any damage, fault or virus defecting the original IP COMMS product occurring due to user modification, including component and software implementation not supplied by the Company will not be covered by any Company warranty; the Company reserves the right to charge for any labour, parts and delivery charges incurred.

TRENDnet Product Warranty

PRODUCT & WARRANTY PERIOD

10 Mbps Ethernet - 5 years
10/100 Mbps Ethernet/Fast Ethernet - 5 years
1000 Mbps Gigabit Ethernet - 5 years
Routers - 5 years
Wireless Products including Print Servers - 3 years
KVM Switch - 2 years
Power Adapters - 2 years
USB Converter cables - 2 years
USB Products – Hubs etc - 2 years
ADSL Modem Router - 5 years
Firewire - 2 years
Firewire / Combo - 2 years
Bluetooth Products - 2 years
TRENDnet accessories - 1 year
PoE products - 5 years
IP Cameras - 3 years
Fibre Optics Products i.e. Media Converters / Chassis - 5 years
VoIP Products i.e. Skype - 2 years
Patch Panels - 1 year
Printer Servers (STD) - 5 years
Network Accessories - 1 year
Storage Servers - 2 years

Information with regards to Returns Material Authorisation please see SUPPORT in the home page.