Delivery Information
How much does it cost?
Free delivery is available for domestic (non trade) customers within the UK and usually takes 2-3 days.
Other options include :-
Standard Next Business Day Delivery is available to UK mainland addresses (excluding Northern Ireland, Highlands & Isles).
Light Package (up to 25 Kg) = £6.95 + VAT
Heavy Package (up to 50 Kg) = £12.50 + VAT
We can ship to overseas destinations however you will need to telephone us to obtain a price as costs vary according to the weight and shipping destination .
We use several different couriers including Royal Mail Tracked Service, Royal Mail Post, and UPS. Orders can take up to 5 working days for delivery from the date of dispatch. Method of delivery will be e-mailed to you on dispatch.
How long does it take?
Items ordered on any business day (Monday - Friday) excluding Bank Holidays before 3pm should be delivered the next business day (excluding Saturday), anytime up to 6.30pm
Trendnet Direct, like many online companies, experience busy trading periods, typically the weekends. It is at these times that you may experience a delay of a day or two before receiving your order. We can assure you though that every possible effort is made to process and ship your order on time.
Trendnet Direct relies upon the services of third party couriers, and whilst we endeavour to ‘keep to our word’ with delivery dates, there are unfortunately a few occasions when the couriers fail to perform the service that they are required to. This happens rarely, but because it does occur, albeit occasionally, we cannot be held responsible for the late delivery of an item. For the avoidance of doubt Trendnet Direct will not refund the standard delivery charge if the courier has failed to deliver the item(s) on the anticipated delivery date.
Who do we use?
Orders addressed within the UK mainland, Northern Ireland and offshore islands are sent by UPS. You must arrange for someone to be present to receive and sign for the package when it is delivered .
Where a parcel cannot be delivered, (e.g. no-one at home), you will be notified by UPS with a telephone number to call to arrange a suitable time for re-delivery. UPS will attempt re-delivery, thereafter you willl be required to collect your parcel from the collection depot within 5 days. If your parcel is not collected within 5 days it will be returned to Trendnet Direct. Your credit / debit card will be credited your original total cost less £14.99 which is the full cost of delivery to you, plus return delivery charges back to Telephones Online. However we can accept third delivery and redirection charges to ensure delivery of your parcel. Please contact our Customers Services Department on 0845 618 2885 for further details.
How to Track your parcel
Once you have placed an order, you will receive an email confirmation that the order is being processed. When we dispatch the goods you will receive another email with your UPS Tracking number. You can then visit the UPS Website and enter your tracking number in the UPS Website. You will then be able to view the status of your delivery after 5.30pm on the day of dispatch.
Occasionally parcels are delayed due to poor addressing/sign posting . We may need to give UPS your telephone number in case they need to contact you regarding the delivery so please enter a day time contact number on the order form should UPS need to contact you,
Overseas orders are usually sent by Royal Mail to keep the cost of delivery down.
What to do if there is a problem with the delivery
If the parcel does not arrive when you expect it then please don't hesitate to give us a call on 0845 618 2885. We will contact UPS and call you back to let you know what's happening.
If the goods are damaged upon receipt please call us on 0845 618 2885 or e-mail: info@trendnetdirect.co.uk within 7 days of delivery.
